The Goodness Grocery
Shipping policy
Last updated: 17 October 2026.
This policy applies to orders placed on thegoodnessgrocery.com, operated by Green Way Enterprises, 24/1493, Rayyan Building, Thuthiyoor Road, Rajiv Gandhi Junction, CSEZ P.O., Kakkanad, Kochi, Kerala 682037.
Where we deliver
We deliver across India. We do not ship outside India.
How your order reaches you
| Within 5 km of our Kakkanad shop | Delivered by us. Free on orders over ₹300, otherwise ₹40. Minimum order ₹200. |
| Anywhere else in India | Sent by courier through our logistics partner, who selects the carrier best able to serve your pincode. |
| Collection from the shop | Free, with no minimum order. |
Delivery charges
Charges are calculated and shown at checkout before you pay.
| Destination | Delivery charge | Free delivery on orders over |
|---|---|---|
| Within 5 km of the shop | ₹40 | ₹300 |
| Kerala | ₹130 | ₹500 |
| Tamil Nadu, Karnataka, Andhra Pradesh, Telangana, Puducherry | ₹210 | ₹600 |
| Rest of India | ₹210 | ₹700 |
| North-East, Jammu & Kashmir, Andaman & Nicobar, Lakshadweep | ₹210 | — |
How long it takes
Orders placed before 2 pm on a working day are dispatched the same day. Orders placed after 2 pm, or on a Sunday or public holiday, are dispatched the next working day.
Once dispatched, indicative delivery times are 3–5 working days within Kerala and 5–8 working days elsewhere in India. These are estimates provided by the carrier and are not guaranteed.
Tracking
You will receive an email with a tracking number once your order has been dispatched. Local deliveries within 5 km are not tracked; we will call you to arrange a time.
If something goes wrong
We are responsible for your order until it reaches you. If it arrives damaged, incomplete or incorrect, contact us within 48 hours at info@thegoodnessgrocery.com or on +91 92880 00830, with a photograph where possible. Please do not contact the courier — we will deal with them.
Refunds are governed by our Return and Refund Policy.
Contact
The Goodness Grocery (Green Way Enterprises)
24/1493, Rayyan Building, Thuthiyoor Road, Rajiv Gandhi Junction, CSEZ P.O., Kakkanad, Kochi, Kerala 682037
info@thegoodnessgrocery.com · +91 92880 00830
GSTIN 32AAVFG5026F1ZG · FSSAI licence 11320007001462