Our Shipping Policy was last updated on 26 February 2024
Definitions
For this Disclaimer:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to Greenway Enterprises
- “Goods” refers to the items offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to the Website.
- “Website” refers to The Goodness Grocery, accessible from https://thegoodnessgrocery.com/
- “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Shipment processing times
- We ship to all over India.
- All Orders are processed within 2-3 business days.
- Orders are not shipped or delivered on weekends or holidays.
If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of Your Order, We will contact You via email or telephone.
Shipping rates & delivery estimates
Shipping charges for Your Orders will be calculated and displayed at checkout.
- Shipping Method: Free Delivery
We offer free delivery for orders within a 5-kilometer radius from our store. - Shipping Method: In-store Pickup
Customers in our local area can choose in-store pick-up during checkout.
Pick-up location: Green Way Enterprises, 24/1493, Rayyan Building, Rajiv Gandhi Junction CSEZ PO, Kakkanad, Kochi – 682037 - Shipping Method: India Post
Delivery Location: Across India.
Estimated Delivery Time: 5-7 business days.
Shipment Cost: See the table below for shipping costs within Kerala and other states based on shipment weight.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s).
Customs, Duties and Taxes
The Goodness Grocery is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)
Damages
The Goodness Grocery is not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Contact Us
If you have any questions about this Shipping Policy, You can contact Us:
- By visiting this page on our website: https://thegoodnessgrocery.com/contact/
- By sending us an email: [email protected]